If you are having trouble logging in, it usually has to do with one of three problems listed below. If you still are unable to login, please contact us with your web address and a description of what happened when you tried to login. Please include a copy of any error messages you may have seen.

Here are the most typical problems:

1. You typed in your web name incorrectly
2. The system does not accept your user name or password
3. The system accepts your user name and password but you are not actually logged in

You typed your web name incorrectly

Make sure you type in NAMEOFYOURSITE only as per
www. NAMEOFYOURSITE.DesignOwnWeb.com. If your site
was www. abcdef.DesignOwnWeb.com, you should be logging in with abcdef.

The system does not accept your user name or password

To check if you are having this problem, you can have your password emailed to you. To do this, go to the homepage and click on "Forgot Password?"

The system accepts your user name and password but you are not actually logged in

This problem occurs if you successfully login but anytime you try to edit you are prompted to login again.

This is almost always a problem with your cookies file. A cookies file is a file kept on your computer to help us positively identify you are who you say you are when you access our computer. It is essentially used as a security measure by DesignOwnWeb.

For Microsoft Internet Explorer:

1. Click on Tools.
2. Click on Internet Options.
3. Click on Delete Cookies (in the Temporary Internet files section).
4. Click on OK.
5. Restart your computer.

For Netscape

1. Click on Tasks -> Privacy & Security -> Cookie Manager -> View Stored Cookies.
2. Click the Advanced category and select Cache.
3. Click on the Remove All Cookies button.
4. Click OK.
5. Restart your computer.

For other browsers: Open your browser, go to the help menu and do a search on cookies or cookie to find out how to delete them.