<== Go Back None of the links below are live as this is purely to demonstrate the extent that we have gone to, for your support.   Once you have signed on you will have full access to this page and a lot more with all the links activated.     I need help with... Getting Started   Marketing & Search Engines My Account: Billing, Account Information, Upgrades   HTML & JavaScript Adding/Managing Images, Image Problems   The 'Add Page' Layouts The Shopping Cart: Setup, Payment Processing   How do I add Flash, Word, PDF or Other Files to My Site? Design & Templates   My Website Login My Domain Name   Technical/Browser Issues Choosing an Editor, Formatting Text, Creating Links   My Website Counter & Stats Setting Up and Troubleshooting Email   Terms of Service

My Account: Billing, Account Information, Upgrades        Billing Account Information Upgrades and Settings   Billing My site cancelled and when I try to click on the link to activate it again, it says my site is already active. How can I get my site back up? What do I do if I have been billed incorrectly? How do I change my billing period? How do I cancel my web site? How do I get my 30 day refund for my cancelled site? What other options do I have for paying for my site? Can I pay by check or money order? Where can I see the invoices for the payments for my site?   Account Information How do I edit my contact info? How do I change my site password? How do I change my registered e-mail address? How do I change my login password? Upgrades & Settings Can I change my free web address? How much do upgrades to my website cost? I don't want to receive all the different emails you send. How do I change my email preferences? Your welcome emails you sent me came out blank. What did they say?   Adding/Managing Images, Image Problems     Troubleshooting Image Problems Adding/Managing Images Linking/Resizing Images     Troubleshooting Image Problems How come I can only upload 20 images during my free trial? How come ALL my images are appearing fuzzy suddenly? How come my image won't work? What is the maximum size image I can add? When I click on the "Click to put an image here/Click to change" image box, nothing happens. What's wrong? Adding/Managing Images How do I add an image within my text with the ActivEdit Editor? How can I post my image aligned to the left or right without using a "Click to put an image here" box? How can I add an image with the Word-Style Editor within my text? How do I add an image? How do I delete images? How do I create an image file folder? How do I delete my image folders? How do I add images from the Image Library? Linking/Resizing Images How do I resize my images? How do I make my image into a link to another page? How can I add an image link with the Word-Style Editor?   The Shopping Cart: Setup, Payment Processing     Getting Started Setup Payment Processing Authorize.Net PayPal Shipping Troubleshooting Currency Alternative Solutions       Getting Started How do I set up my products and services for the shopping cart? How do I set up my shopping cart? Setup Everything About the Shopping Cart How do I add a drop-down menu to one of my products? How can I set it up so that I receive an email notification each time an order is received? How can I set a minimum order amount? How do I sell gift certificates? Do you have product inventory management on your site? Can I bulk upload/FTP my products into my site? How do I set up e-book sales on my site? How do I see my orders? How do I process my orders? How can I add a coupon box for people to enter a promotion code? Payment Processing Can I set up credit card processing and PayPal on my cart? Can I process credit cards on my site? I do not wish to have a US merchant account? How do I get an international merchant account? I am using your shopping cart. Do you have a VeriSign logo I can post on my site? Authorize.Net Can I set up Authorize.net and PayPal on my cart? Authorize.net informed me that I have to change my login. What do I need to do? Why isn't a password required on my Authorize.net account? How come my Authorize.net account isn't working? I keep getting "This transaction cannot be accepted." I'm using Authorize.net as my payment processor. How do I do a refund? I'm using Authorize.net as my payment processor. How can I put a test transaction through? Can I use Authorize.net with my shopping cart? What Authorize.net setting should I have? How come my Authorize.net account isn't working? PayPal What are my options for accepting payments on my site? How do I integrate PayPal into my shopping cart? How do I add PayPal buttons manually instead of using your cart? Shipping Can I charge shipping as a percent of sales? Troubleshooting I added items to my cart, but it's empty. Why? How come my order numbers are not always sequential? Currency CurrenciesI wish to deal in Canadian currency. What are my payment processing options? I wish to deal in Australian currency. What are my payment processing options? Can I sell products in different currencies from US dollars? Alternative Solutions Can I use 2checkout.com's shopping cart on my site? Can I sell products through Clickbank on my website? I have my own website already. Can I just use your shopping cart?   Design & Templates         Everything About our Template Builder Can someone build my site for me? How do I add my logo to the heading area of my pages? How do I add my website name or company name to the header? Can I change the background image of my web page? Can I add a cascading style sheet to my site? How do I edit the header image of my website? How do I change my template? I upload an image to my template and it won't change. How come? How come the background color for my header in the template won't change?   My Domain Name         How should I set up my DNS entries? Can you remap the DNS entries so that we can use our own email server? What does my web address look like if I use your site? I have several domain names I would like to direct to my site. How do I do this? I already have a domain name. How do I transfer it to my website with you?   Choosing an Editor, Formatting Text, Creating Links     Formatting Text Creating Links Word-Style Editor Active Edit Editor Basic Editor     How do I choose which editor to use? Formatting Text How do I change my text font? How do I copy and paste text? How do I change the size of my text? How come my font style or size won't change? How can I delete the extra line space above my text? Do you have a spellchecker? Creating Links How do I create a link? How do I create an email link? How do I create a link in which the link opens in a new window? How do I change the color of my links? How do I create a link from one part of my page to another area of a DIFFERENT page? How do I create a link from one part of my page to another area of the SAME page? How do I add a sub-page to one of the pages of my site? How do I delete my sub-page(s) link from my page? Can I remove the underline from my links? Word-Style Editor Everything About the Word-Style Editor ActivEdit Editor Everything About the ActivEdit Editor How come extra spaces appear between my lines of text when I'm using the ActivEdit Editor? I get the ActivEdit error "editjs.cfm." What is it? Basic Editor What is HTML code and how do I use it?   Setting Up and Troubleshooting Email     Email Setup Troubleshooting Email Problems NOTE: If you followed the instructions on how to set up your email account and can't get it to work, just send an email to the Online Support Team by clicking the 'Help & Support' button on your website's blue Edit bar and scrolling down to 'Ask a Question to Support.' Be sure to include the complete contents of any error messages and error numbers you are receiving, which email program you are using, and who your Internet Service Provider is.     Email Setup How do I sign up for my email accounts?