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What is a Custom Feedback Form?

(This is a copy of the web page in our software. None of the links below are live)

This website page allows you to ask questions to your visitors to get input from them. It includes several field options for asking your questions including: text boxes for written out answers, multiple choice, drop-down menus and checkmark boxes. All submissions are collected on your site and can be retrieved by you the site owner.

Recommended Uses

  • Great for getting feedback from your customers on your products and services
  • Can be used to find out how people found out about your site

Screenshot

Overview

  1. Adding a Feedback Form Web Page
  2. Editing the Header and Footer
  3. Adding a Field to Your Form
  4. Deleting a Field
  5. Editing a Field
  6. Changing the Order of Form Entries
  7. Viewing Submissions
  8. Deleting Submissions
  9. Getting Submissions Emailed to You
  10. Setting Up an Autoresponder (Automatic Reply Email) for the Form Submitters
  11. Emailing a Form Submitter
  12. Exporting Your Submissions
  13. Editing Your Title Tag, Meta Tag and Header Info
  14. Adding a Friendly URL
  15. Privacy Policy

1. Adding a Feedback Form Page

  1. Click on "Add Page" from your toolbar.
  2. Choose layout "Custom Feedback Form."

  1. Enter a page name for your new page.
  2. Click on the "Add Page" button.

2. Editing the Header and Footer

  1. Go to your Feedback page.
  2. To edit the header and footer of your page, click on the "Edit Page" button from your toolbar.
  3. Add your text to your header and footer then click the "Save" button.

3. Adding a Field to Your Form

  1. Go to your Feedback page.
  2. Click on the "Edit Page" button from your toolbar.
  3. Click on the "Add Field to Form" tab.

  1. You will now see 5 options of types of fields to add: Single Line Text Field, Multiline Text Field, Checkbox, Drop Down Selection Box and Radio Button. There are samples of each on the right. Click on the "Add Field" button to the left of the field type you would like to use.

  1. Fill in the necessary info in the text boxes provided. If you would like to make the field required, just checkmark the box beside "Check if this is a required field" (applicable to all but the Checkbox field).
  2. Click on the "Save" button.

  1. Keep repeating steps 2 to 5 until you have inputted all your questions.

4. Deleting a Field

  1. Go to your Feedback page.
  2. Click on the "Edit Page" button button from your toolbar.
  3. Click on the "Edit Form" tab.

  1. Click on the "Delete" button to the right of the field you wish to delete.

  1. Click on the "Delete" button on the next page to confirm you wish to delete or if you change your mind, click on the "Cancel" button.

5. Editing a Field

  1. Go to your Feedback page.
  2. Click on the "Edit Page" button button from your toolbar.
  3. Click on the "Edit Form" tab.

  1. Click on the "Edit" button to the right of the field you wish to edit.

  1. Make your changes and then click on the "Save" button.

6. Changing the Order of Form Entries

  1. Go to your Feedback page.
  2. Click on the "Edit Page" button.
  3. Click on the "Edit Form" tab.

  1. Under "Order," put each section in order according to lowest number (being the first section) to the highest number (being the last section). Click on the "Save" button when you have finished ordering your sections.

    Example:

    If you have your fields in the following order:

    10 Address
    20 State
    30 City
    40 Zip Code

    and you would like to move State so that it is listed between City and Zip Code, change the number for State to any number from 31 to 39.

7. Viewing Submissions

  1. Go to your Feedback page.
  2. Click on the "Edit Page" button from your toolbar.
  3. Click on the "View Submissions" tab.

  1. You now have the option to click on "View" to see the answers on your website or you can click on "MS Excel" to see the answers in Excel format if you have the software.

If you click on the "Run Report" button, you can see details of all submissions together.

8. Deleting Submissions

  1. Go to your Feedback page.
  2. Click on the "Edit Page" button from your toolbar.
  3. Click on the "View Submissions" tab.

  1. Check off the items you wish to delete and then click on the "Delete" button.

If you plan to delete most or all of your submissions, check off the box at the top and automatically checkmarks will appear by all you items on your page. You can then uncheck any individual items if you like.

9. Getting Submissions Emailed to You

  1. Go to your Feedback page.
  2. Click on the "Edit Page" button from your toolbar.
  3. Click on the "Options" tab.

  1. Next to "E-mail Form Submissions To," enter your e-mail(s). If you have multiple e-mails, make sure you hit [ENTER] after each address.

10. Setting Up an Autoresponder (Automatic Reply Email) to the Form Submitters

  1. Go to your Feedback page.
  2. Click on the "Edit Page" button from your toolbar.
  3. Click on the "Options" tab.

  1. Under the heading "Autoreponder," fill in your e-mail addres, your name (or whatever title you wish to use like your company name), subject and the email body.

  1. Click on the "Save" Button.

11. Emailing a Form Submitter

  1. Go to your Feedback page.
  2. Click on the "Edit Page" button from your toolbar.
  3. Click on the"View Submissions" tab.

  1. Click on the individual under "E-mail."

12. Exporting Your Submissions

To export your info:

  1. Go to your Feedback page.
  2. Click on the "Edit Page" button from your toolbar.
  3. Click on the"View Submissions" tab.
  4. You now have the option to click on "MS Excel" to see the answers in Excel format if you have the software.

Or, click on the "Run Report" button to get a full list of all submission info.

The report appears in your browser in the format below. Any questions not answered are left blank.

13. Editing Your Title Tag, Meta Tag and Header Info

The title tag and meta tags you add to your site can help you with your search engine listing. Below is an explanation of what they are used for and how to enter them in. Additionally, for advanced members, we have included access to the <head></head> section.

Title Tag

The info in your title tag is often used by search engines as the text to link to your page.

Each page has its own title tag info. Some search engines may also look at your title tag for keywords that will bring up your site on their listings. Your title tag info also appears at the top left of your browser window.

To edit your title tag info on your page:

  1. Click on "Edit Page" and then click on the "Internet Marketing" tab.

  1. Under "HTML Title Tag," enter in your title.

  1. Then, click on the "Save" button.

Note that if no title tag is entered, your title tag info is filled in with whatever page title you enter.

Meta Keywords and Meta Description

Meta tags (i.e. meta keyword tags and meta description tags) are sometimes used by search engines to help decide where to rank your web site. Each search engine has its own set of criteria and may change it from time to time. Usually the meta tags are inserted in the heading section of your html code. Within the tags, you would put a description of your site for the meta description and some keywords for the meta keywords.

We have two methods of adding in your meta tags. The first method adds the same meta tags to all your pages. The second method allows you to have individual meta tags for each page. The second method will override the first method for any page you add individual meta tags. For info on the first method, please go to Marketing Your Site: Meta Keywords and Meta Description

The second method is controlled right on your page.

  1. Click on "Edit Page."
  2. Click on the "Internet Marketing" tab.

  1. In the space provided, type in your keywords (separate each keyword or keyword phrase by a comma) and your description. Please note that there is maximum character limit of 500.

  1. Lastly, click on the "Save" button at the bottom.

Head Access

For advanced users, you can enter code designed for the head area of your source code. To do this:

  1. Click on "Edit Page."
  2. Click on the "Internet Marketing" tab.

  1. In the box under "<head> </head> tag," enter in your code and click on "Save."

Please note that you should not enter in your meta keywords or meta description code here and leave the designated boxes we give you blank. When this is done, you end up with something like this in the code:

<meta name="keywords" content="">
<meta name="description" content="">
<meta name="keywords" content="cars,import cars,car detailing,car parts,honda,toyota,ferrari">
<meta name="description" content="The best source for import car information including tips on car details.">

Many search engines will only view the two blank meta codes.

14. Adding a Friendly URL

You have the option to customize your web address extension. For example instead of the www.YOURADDRESS.design-own-web.com/page/page/12345.html format you could have
www YOURADDRESS.designownweb.com/index.html To set this up, under "Add a Friendly URL," enter in the extension you would like. For example, if you enter index, the result is www.YOURADDRESS.design-own-web.com/index.html.

You benefit from this because:
  • It makes your web page more search engine friendly and should result in a higher ranking.
  • It makes it easier to give your customers a web address for any page on your site.
  • It mirrors the structure for web page names on big corporate sites.
To set this up:
  1. Go to the page you want to change the extension of and click on "Edit Page."
  2. Under "Add a Friendly URL" enter in the extension you would like. For example, if you enter index, the result is
    www YOURADDRESS.designownweb.com/index.html

  1. Save your page.

Notes:

  • If you have your own domain name (e.g. YOURDOMAIN.com), your address will show as
    www YOURADDRESS.designownweb.com/index.html or www.YOURDOMAIN.com/index.html.
  • Only letters, numbers and underscores allowed. Sorry, no numbers on their own (e.g. 9876) or underscores on their own.
  • Once you change to a customized extension, you cannot change it back to the page/page/12345.htm format.
  • If sites/search engines/directories/etc. have linked to your old page/page/12345.htm formatted pages, these links will forward to the new address. If you are listed on search engines/directories, note that they usually update their listings periodically. When they get to your link, they will delist your page/page/12345.htm formatted pages and in most cases will re-list the page with the new web address. Each search engine/directory has its own rules so there is no guarantee these pages will be re-listed. You may have to resubmit.


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